Salesforce.com

Salesforce.com re-invented the Cloud. With "No Software" as a motto, Salesforce.com simplified CRM by streamlining technology. No special hardware or software, No IT backlog. Intuitive end user interface and point-and-click customization.
Just sign up for a subscription and you're in business. All you need is a browser.

Pretty easy to get started with recording customer meetings, tracking service problems and forecasting deals that will close in the next six months. Fast forward a half a year, and that's when life gets a little complicated.

One rep's definition of 85% probability for closing a deal is another rep's 25% probability. One rep records every meeting while another rep never logs into the system. Tracking of service calls doesn't provide any patterns. Leads get lost after marketing turns them over to sales. Phone calls are still made to find out what the customer purchased last year - or last month. That info is not in Salesforce.com. Chaos! That's where DoExtra comes into the picture.

In 2007 DoExtra became certified as a Salesforce.com partner to ensure that Salesforce.com clients realized their full potential. Even though the No Software motto is true, Salesforce.com still requires structured sales processes and consistent technical implementation and training. DoExtra has leveraged its CRM knowledge to help clients:

- Define their requirements and processes in: lead generation; territory & activity management; forecasting; service management; campaigns.

- Customize the Salesforce.com application, including workflow for anticipating the next important touchpoint.

- Import customer history - orders, sales, products, revenue

- Produce dashboards and reports - activity, forecasting, service campaigns.

- Integrate with operational systems, creating ERP level functionality.

Sales Cloud™ 2

The world's #1 sales application

Wouldn't you love your sales application to be as easy to use as your favorite consumer Web site?
Welcome to the Sales Cloud.

Reps love the Sales Cloud because everything they need to do their jobs is in one place. They’re spending less time on administration and more time with customers closing deals. For sales managers, the Sales Cloud gives real-time visibility into their team’s activities. And that means that forecasting sales with confidence is not only possible, it’s easy.

And best of all, because it's all in the cloud, there’s no need for expensive hardware or software. No wonder 67,900 companies have made the Sales Cloud the world's most-popular sales application.

	Accounts & Contacts Everything you need to know about your customers and prospects is right here - all in one place.
	Marketing & Leads Now you can close that gap between marketing and sales. That means better quality leads - and more of them.
	Opportunities & Quotes When you have a critical deal - or deals - in the works, you can’t afford to let anything slip through the cracks.
	Analytics & Forecasting You can’t move with speed and efficiency when you’re flying blind. Get the insight you need to keep your sales on track.
	Approvals & Workflow Nothing should impede the momentum of your sales efforts. With these tools, any barriers in your sales processes are eliminated.
	Email & Productivity Why should you have to change the way you work? With the Sales Cloud, you can work seamlessly with the tools you already use everyday.
	Content Library Don’t waste another minute searching aimlessly for that killer presentation… that new product datasheet… that updated price sheet. It’s right there at your fingertips.
	Genius Find sales tips when you need them most. Genius connects you with people and resources that will help you close deals.
	Partners Two sales channels, one view. Now it’s possible to get complete visibility into both direct and indirect sales channels.
	AppExchange Discover hundreds of apps that will expand your sales success. Want more solutions? Look no further.
	Mobile Great service goes well beyond the call center. Deliver itfrom any location on any device.

Service Cloud™ 2

Join the conversation

Today’s customers want faster, more responsive service across every channel… from the Call Center to the Social Web. With the Service Cloud™, you’ll deliver it all. It’s the platform for modern customer service, with everything you need to delight your customers and keep your agents productive.

And the new innovations in Service Cloud 2 put even more tools at your disposal, like Knowledge as a Service to make your agents and customers smarter and Twitter integration for real-time service conversations.

Because it all runs online, in the cloud, you avoid the expense of infrastructure and headaches of software. With the Service Cloud, you’re up and running in a matter of weeks. No wonder more than 8,000 service organizations are already there. Welcome to the Service Cloud.

	Call Center Get everything you need for a productive call center and happy service agents. And all of it as easy to use as your favorite Web site.
	Customer Portal Today’s Web-savvy customers expect a lot out of customer self-service. Like rapid-fire answers and vibrant community conversations.
	Social Wherever your customers are, you’ll be there. Join the conversation in Web communities like Twitter and Facebook.
	Knowledge Deliver the right answer the first time - everywhere.
	Analytics What you don’t know CAN hurt you. Get the insight you need to keep your customer service operation performing at its best.
	Email It’s easy to provide lightning-fast service when you have these email tools at your fingertips.
	Chat Do your customers hate to wait? Deliver real-timeservice with integrated chat.
	Community Your customer community has some great answers and ideas - Use them.
	Search Help customers find answers the first place they turn: their favorite search engines.
	Partners Work together easily, and everyone wins: your customer service is more cost effective and faster.
	Mobile Great service goes well beyond the call center. Deliver it from any location on any device.